Privacy Policy

Last updated · 20 June 2026

This policy explains what personal data we collect, why, and your rights under the UAE Personal Data Protection Law (PDPL) and, if you are in the EEA or UK, the GDPR.

1. Data controller

The Observer, operated from Dubai Silicon Oasis, a DIEZ free zone in Dubai, United Arab Emirates, is the controller of your personal data. Contact: admin@theobserversignalbot.com.

We serve customers globally. We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). For customers in the EEA/UK, we also apply the GDPR/UK GDPR to your data.

2. What we collect

Sign-up data you provide: name, email, Telegram username, country.
Acquisition data: source/referral, and the consents you accept.
Membership data: status, plan month, payment status, your Telegram user ID once you start our bot.
Technical data: IP address and basic request metadata (handled by our hosting/security providers).

We do not store card numbers or crypto private keys — payments are handled by our payment provider.

3. Why we use it & legal bases

To provide the service (create your account, deliver access, billing) — performance of a contract.
To contact you about payment, access and renewals — contract / legitimate interest.
To prevent abuse and enforce membership limits — legitimate interest.
To comply with law (accounting, consent records) — legal obligation.

4. Processors we use

We share data only with providers that process it on our behalf: Vercel (hosting), Neon (database), Resend (email), Whop and NOWPayments (payments), Telegram (channel access & messaging), and our signals infrastructure host. Each acts under a data-processing agreement.

5. International transfers

Some providers are based outside the EEA (e.g. the US). Where that happens, transfers rely on appropriate safeguards such as the EU Standard Contractual Clauses.

6. Retention

We keep membership and consent records for as long as you are a member and for the period required by law afterwards (e.g. accounting). You can ask us to delete data that we are not legally required to keep.

7. Your rights

You have the right to access, rectify, erase, restrict or object to processing, and to data portability. To exercise them, email admin@theobserversignalbot.com. You may also complain to the UAE Data Office, or — if you are in the EEA/UK — to your local data-protection authority.

8. Cookies

See our Cookie Policy. The public site uses only what is strictly necessary; the member area uses an essential session cookie.

9. Children

The service is not intended for anyone under 18 and we do not knowingly collect their data.

10. Changes

We may update this policy; the date above reflects the latest version.

Information and education only — not financial advice. The Observer is not a financial adviser, broker or virtual-asset service provider, and never holds, custodies or controls your funds or crypto — you trade through your own accounts and stay in full control. Trading derivatives carries a high risk of loss; past performance does not guarantee future results, and any figures shown are illustrative. The Observer is operated from Dubai Silicon Oasis, a DIEZ free zone in Dubai, United Arab Emirates. Questions: admin@theobserversignalbot.com.

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